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Refund Policy

Last updated: August 14, 2026

Effective Date: August 14, 2026

1. Introduction

This Refund Policy ("Policy") governs all payments made to MarketPadHQ Corp. ("Company," "we," "our," "us") for access to and use of our software platform. By subscribing to any paid plan, you agree to the terms of this Policy.

This Policy is a legally binding agreement between you and MarketPadHQ Corp. It applies to all customers, users, and subscribers.

2. Free Trial Period – Clear Notice and Consent

All new customers receive a 7-day free trial. The trial begins immediately upon account creation. You are not required to provide payment information to start the trial.

By creating an account and clicking "Get started now," you expressly agree to the following:

  • You are beginning a 7-day free trial
  • You understand that your account will automatically convert to a paid subscription at the end of the trial period
  • You are responsible for canceling before the trial ends if you do not wish to be charged
  • You have read and agree to this Refund Policy and our Terms of Service

If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan, and your payment method on file will be charged at the rate displayed in your billing settings.

When the trial period ends, a notification will appear in your account indicating that a payment method is required to continue using the software.

If you do not have a payment method on file at the end of the trial, you will not be able to continue using the software. A valid payment method is required to maintain access after the trial period.

No claim of "I didn't know I was in a free trial" will be accepted. Account creation constitutes your agreement to these terms, and continued use of the software after the trial period constitutes your acceptance of the conversion and this Policy.

3. No Refunds After the Trial Period

MarketPadHQ Corp. does not offer refunds for any subscription fees, recurring charges, or payments made after the 7-day trial period has ended.

Once the trial period expires and your account converts to a paid subscription, all charges are final and non-refundable.

By providing your payment information and allowing the trial to convert, you acknowledge and agree that you are waiving any right to a refund for any amounts charged after the trial period.

4. Continued Use as Acceptance

If you continue using the software after the trial period ends, you are deemed to have accepted the conversion to a paid subscription and agree to all charges associated with your chosen plan.

You cannot claim that you were unaware of the trial terms, the conversion, or the charges. The signup page and our Terms of Service clearly disclose all trial and billing terms.

5. Exceptional Circumstances

Refunds may be issued only in the following exceptional circumstances, at our sole discretion:

  • Duplicate or erroneous charges: If you were charged more than once for the same billing cycle due to a processing error on our side, we will refund the duplicate charge within 5 business days of verification.
  • Service unavailability: If the software is unavailable for more than 7 consecutive days due to our fault, you may request a pro-rated refund for the downtime. This does not apply to scheduled maintenance or outages caused by third-party services.
  • Legal requirement: If applicable law requires a refund, we will comply with the law.

All refund requests are reviewed individually, and approval is at our sole discretion. No refund is guaranteed except where required by law.

6. How to Request a Refund

Refund requests must be submitted in writing to support@marketpadhq.com. Include the following:

  • Your full name and email address
  • Invoice number or transaction ID
  • Detailed reason for the request
  • Any supporting documentation

Refund requests submitted through any other channel will not be processed.

7. Processing Refunds

  • If a refund is approved, it will be processed within 10–15 business days.
  • Refunds are issued exclusively to the original payment method on file.
  • You will receive a confirmation email once the refund has been processed.
  • Refunds are issued in the original currency of the transaction.

8. Non-Refundable Items

The following are strictly non-refundable:

  • Subscription fees charged after the 7-day trial period
  • Annual or multi-month plans that have been active for more than 30 days
  • Custom development, consulting, implementation, or training services
  • Third-party fees, including Stripe processing fees
  • Taxes, duties, or VAT
  • Any fees incurred due to insufficient funds or failed payments
  • Any charges that were not disputed within 30 days of the charge date

9. Chargebacks and Disputes

If you initiate a chargeback or dispute a charge with your bank before contacting us, your account will be immediately suspended pending investigation.

You agree to contact support@marketpadhq.com before initiating any chargeback to resolve the issue directly. Chargebacks filed without prior contact will result in:

  • Immediate account suspension
  • A permanent note on your account
  • A $50 administrative fee to cover the cost of processing the dispute

We reserve the right to defend any chargeback and provide evidence of your acceptance of this Policy.

10. Account Termination and Data Export

If a refund is approved and processed, your account will be downgraded to a free tier or deactivated at our discretion.

You may request a data export before your account is deactivated. Any refund does not entitle you to continued access to the software or to your data beyond the deactivation date.

11. No Waiver

Our failure to enforce any provision of this Policy does not constitute a waiver of our right to enforce that or any other provision in the future.

12. Modifications to This Policy

We reserve the right to update or modify this Refund Policy at any time, without prior notice.

Changes will be posted on this page with an updated "Effective Date." Your continued use of the software after any changes constitutes your acceptance of the revised Policy.

13. Governing Law

This Policy is governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Any disputes arising under this Policy shall be resolved exclusively in the courts of Toronto, Ontario, Canada.

14. Contact Us

If you have any questions about this Policy, contact us at:

By creating an account and using MarketPadHQ, you agree to this Refund Policy and acknowledge that you have read and understood all trial and billing terms.