MarketPadHQ Team
Before you post, it is worth knowing which door to use — some things are much faster through one than the other.
Post in Help & Support when the question is about how to do something, whether something is possible, or how other people have approached a problem. Those answers are useful to everybody and they stay searchable.
Contact support directly when the question involves your own account: billing, a payment that did not go through, data that looks wrong in your workspace, or anything you would have to paste private data into a public page to explain. Support is at support@marketpadhq.com and from the Help section inside the app.
Whichever you use, these details are the difference between one reply and five:
• What you were trying to do, in one sentence.
• What you expected to happen.
• What actually happened, including the exact wording of any error.
• Where in the product you were — the page, the screen, the step of the flow.
• When it happened, roughly, and whether it happens every time.
A screenshot helps enormously. Cover or crop anything that identifies a real contact before you post it here.
Locked because it is a reference. Ask your actual question in a new thread.