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FAQ: the questions we get asked most

Started by MarketPadHQ Team0 replieslast activity 1 week ago Pinned

MarketPadHQ Team

The short answers. Ask a follow-up below if any of these does not cover your situation. How does the trial work? You get 7 days. You are in the product straight away — email and password, nothing else to fill in. What is in the plan? One plan, the Growth Platform, and everything is in it: multi-channel campaigns, lead scoring and routing, email automation and sequences, contacts and CRM, forms and landing pages, billing and subscriptions, user roles and permissions. There is no feature held back for a higher tier, because there is no higher tier. What does the AI lead scoring actually do? It ranks every contact on real buying signals rather than on a rules table you have to maintain, and — this is the part people care about — it tells you in plain language why it scored someone the way it did. A score you cannot interrogate is a number you cannot act on. Can I invite my team? Yes. Users, roles and permissions are part of the plan, so you can bring in the people who need to see the pipeline without giving everybody the keys to billing. Can I get my data out? Yes. Export is built in. It is your data and it should never be the reason you feel stuck. Does it work with the tools we already use? There is an integrations section in the app, plus API keys and Zapier for anything not covered directly. If something you depend on is missing, Feature Requests is the room for it. Something is wrong with my billing or my account. Do not post that here — this page is public. Email support@marketpadhq.com or use Help inside the app.